What if FUNSUN printer breaks down How can I repair it? Is there any technical support service?
" What if the printer breaks down? What kind of after-sales service is there? Who will repair the printer?" Similar questions like these are among the several most concerned ones for customers.
After you carefully read the following four aspects of my reply, you won't have such worries and concerns anymore.
1: Regarding the quality of the printer
FUNSUN has been engaged in the manufacturing, production and sales of small UV and DTF printers for 15 years.
Each model has undergone more than 10 generations of updates and iterations. Its motherboard, headboard, other components, software and ink consumables all adopt high-quality materials.
After years of optimization and improvement, the quality is stable and reliable, and major quality problems rarely occur.
2: Factory inspection link
For all FUNSUN printers, before packaging and shipping, we have more than 30 inspection and testing steps and processes, including the inspection and testing of the printer's print head.
We will also conduct a 24-hour continuous "aging" test of the machine printing. Here, 99.9% of the machine's faults can be excluded.
3: Online technical support and component replacement
In case the printer malfunctions or has problems, first of all, we have technicians providing online technical support services.
Customers need to take a video or picture and send the problem of the printer to our technicians. The technicians will guide you on how to inspect and troubleshoot;
In case it is found that a certain component is indeed broken, we will send a new component to the customer. At the same time, the technician will send you a video to teach you how to replace the component.
In fact, the printer is very simple. You just need to remove the old component and replace it with a new one. There is no need to repair the broken component.
(It is stated again that the printer head is not under warranty, and other components have a 1-2 year warranty)
4: On-site service by technicians
Our printers have been sold to more than 100 countries around the world. There are agents and distributors in many countries, and there are many customers in many countries who are very familiar with the operation of the machine.
If you really need a technician to come on-site, we can also arrange it for you (of course, you need to pay some fees);
In addition, FUNSUN also participates in exhibitions in many countries every year, such as the United States, Europe, South Africa, Southeast Asian countries, Mexico, Peru, Colombia, Brazil, etc.
If we go to these countries to participate in exhibitions, our technicians can also come to your door for free to solve the printer problem for you.
To sum up, the printer itself is now very mature and stable, and there won't be many fault problems;
Secondly, we will conduct very detailed factory inspections;
Finally, in case of any fault problem, you just need to replace it with a new component, which is very simple and convenient.
If you have any other questions, please feel free to contact us at any time.
